hot coffee documentary transcript

I'm pretty pissed nonetheless. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. Set your price and tap List tickets. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. We send emails as a courtesy when your tickets sell. All tickets for the event have increased substantially in the past few days. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Disputing fraudulent transactions - wheres my $. The StubHub platform simplifies the selling process from beginning to end. Event is Sunday so I need to ship ASAP. I have tried mutiple computers and browsers. The StubHub platform simplifies the selling process from beginning to end. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. This NEVER happens. If there aren't missing details in the addresses, please. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Glad to hear that you got a full refund and a $100 credit, OP. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. 5 2022 . You have no seller protection at all. Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. This is irreparable damage. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. Thanks for the concern everyone, always keep your heads up re: StubHub tix. I dont understand why they would allow you to sell the tickets twice. Open the SeatGeek app. I asked if there were any buyer complaints or were the tickets invalid. Have never paid anywhere close to face value for baseball tickets. A review of Stubhubs file was done in February 2022. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. I'm having the same problem. [.] Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? We send emails as a courtesy when your tickets sell. Well guide you through the process. Did you find it helpful? I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. 3. Thank you for your help! There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) So it really is pretty rare to purchase a ticket and then have it pulled. My tickets were sold twice on stubhub. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Did you find it helpful? The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. Appalling experience. Select "New Message". Been on hold 2 days in a row. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Put them back up and the sold again. Order # *********. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. 1. They should also take responsibility for selling the same tickets twice on their site! Very frustrated with them. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. See our seller policies. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" (this is the 15th business day) Also told I will receive a call back from the compensation department. How to update your user name Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. Received and email confirmation. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Very late reply to this comment but OMG YUP SAME. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. Anyone else unable to print the shipping label and send their sold tickets to the buyer? EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. . I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. BBB is here to help. (I wanted to buy time to see what legal recourse I have here). I did what it asked and got an automated response that does no good. bloomer livestock trailers for sale. Make sure your account info is completely filled out. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Sign in or create a StubHub account to get started selling tickets. I have tried mutiple computers and browsers. 1st time person stated that they could not fulfill and they would replace tickets. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. That's what I'm worried about. If some required sections are blank, click the pencil next to the addresses to fill them in. Also, bought the ticket 2 days ago. Got a full refund, plus a $100 coupon for a ticket. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. wipo.int. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Help us improve this article with your feedback. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. wipo.int. Can I cancel a sale on StubHub? A review of Stubhub's file was done in February 2022. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. So stub hub had his company collect on it ? Especially one without a history. I just got my 120% credit, but I would rather have the cash. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. Ticket prices may exceed the face . We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. Your boss's inability to be organized is not your problem! Called on 4 separate occasions. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . The "FanProtect Guarantee" is StubHub's return policy. Don't give up, call paypal. No way to reach them. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Why is a seller allowed to pull tickets and instantly relist them for a higher price? When will I be payed after adding the default Payment Method? They insist the calls are all recorded. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. couldn't get paid for the ticket. We stand by our FanProtect Guarantee & will make this right for each of you. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. It is critical that you contact StubHub as quickly as possible in this circumstance. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? Not professional business. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. lick or tap 'See actions' then 'Make changes' and follow the steps. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. Purchased two tickets on 12/26 for an event on Jan 12th. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate i disputed a charge with them a couple weeks ago. Second time immediately disconnected. The Seller (and not StubHub) sets the prices for the Tickets. I am a good earner and good person with over 800 credit. Create an account to follow your favorite communities and start taking part in conversations. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Yes The company posted an explanation and apology itself at the beginning of the week on Twitter. stubhub unable to fulfill [.] Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? Anybody hear about this? But I am going to dispute this to the fullest extent. I am now being charged $207 because it couldnt be fulfilled. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . arbitrator if the arbitrator has become. I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. Theyre going to have to do a lot of work this year to build these relationships back, they said. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. Dont forget, Monday is MLK day and a holiday. Stay away from Stubhub if you're a seller. That is the one good thing about StubHub. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. We are changing the way you register and sign-in to the StubHub Community. Tickets have been legit and delivered as advertised. Customer service all the way to your seat, 2000-2022 StubHub. NOT A SOLUTION, This is very frustrating. All Rights Reserved. 1. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. Yes (in special circumstances). On the way to the event we noticed tickets had not been sent. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. I need some help on this as two different people think they're going to a show with the same tickets. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. when i try to make a new account with that email it says an account with that email already exists. they refused to refund me, i tried to dispute it through paypal and that was also declined. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. Complaint Details. BBB Business Profiles may not be reproduced for sales or promotional purposes. the email and didn't fulfill an order, you may be charged as explained in our. Just have to hope whoever buys it uses it and doesn't file claim. 1. None of these are valid grounds for you to cancel your StubHub sale. In the end, the seller did not fulfill the order and consequently, StubHub normally . I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. What is the return policy for StubHub? Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. After the switch, you will enter the email address you use to access the community in order to reset your password. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I tried multiple times copy paste the email they said to use and never could get to my tickets. Employee cannot physically perform job. stubhub unable to fulfill. Projected score: Bills 33-30. This is zero help. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. Unfortunately Adobe is lacking with fullfilling our contract. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. fulfill, the duties of an arbitrator. Set your ticket price and how you want to be paid. 1,304 complaints closed in the last 12 months. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. Help us improve this article with your feedback. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. 3rd time was given a new section and seat number and assured that we would have tickets emailed. vertical wind turbine for sailboat. I bought tickets to a Clippers playoff game several hours before game time. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. Let's talk about the normal situations first. I've been waiting on the phone for customer server for almost 3 hours. 4. 3. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Then again, I would be pissed if I were in his shoes. Was told a manager will call me back. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. Danielle is the author of this solution article. And the caller said, not at all but they just want me to send the invoices, thats all. No. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. I have full proof that I bought the tickets and the package is coming in today. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 4,038 total complaints in the last 3 years. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. 3. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? Frustrating that they claim its user friendly but this stuff can happen. I feel terrible that I inadvertently listed and sold on both platforms. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. That's what happened here. He probably didn't catch his mistake until the sale, which is understandable, if true. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Physically unable to perform job. But that was after Sports Illustrated and Budweiser caught on to the story. As a marketplace, StubHub does not own the Tickets sold on the Site. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. Many have been outright rude. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Last Updated on June 17, 2022 by Dave Clark. I assume they can be invalidated? Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. I would totally be pissed if I were in your shoes. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." Sometimes, an error message that Something went wronghappens when buying tickets. The same thing happened to me. I just sold these last night. We purchased tickets to a devils game on 1/1/23. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. Any advice is appreciated. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. Hi! PS, if you want to attend free events, buy tickets and claim they dont work. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. my guess is that my account is disabled. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. I tried on my phone, my computer and even tried with and without WiFi. You guys are the shit, see you all on the road. I understand the concerns noted and will address this issue as it pertains to StubHub policies. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. jeffc030 New User Re: Accidentally sold ticket twice 5. ', A monetary refund of up to the full purchase price of your tickets. 2. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. stubhub unable to fulfill Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. I've never complained about any company before. I am unemployed and cannot afford this mistake. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. All Rights Reserved. Ask the Community If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. It's extremely difficult to request help, especially for tech issues. BBB Business Profiles generally cover a three-year reporting period. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Are Ticket Prices Killing Weekends With Adele Attendance? Tap Tickets in the navigation bar at the bottom. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Stubhub came to BBB's attention in 2002. I asked to be transferred to a supervisor, which he doesnt do. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. Sorry we couldn't be helpful. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. I asked- this is my first notice, ever, of this. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. You will enter your community username and new password and done! Was this answer helpful? I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. How can I get a refund? Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. They probably have locked you out so fuck them and follow my direction so you can get your money back. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. All Rights Reserved. . Transfer my StubHub mobile phone tickets to a family member? Stubhub initially said I could be refunded, but since refused. Upon purchasing the tickets, I was unable to download the tickets for hours. Press question mark to learn the rest of the keyboard shortcuts. What ever happened to your sale? HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . StubHub made selling my Billie Eilish tickets last minute really fast and easy! For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. I have no other recourse at this point. Stay away from Stubhub if you're a seller. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Sold tickets on Stubhub for the first time. I sold 100k worth of Mags & Tires in 2 years. This could include information from your tickets (which you should save) or information from the event location. According to him they would call or email by Friday the 30th. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. No. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. After the switch, you will enter the email address you use to access the community in order to reset your password. You finalize the order by clicking 'Buy now.'. Select the ticket group you'd like to sell. 1Did you read books? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. Ben - Los Angeles, California. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. 05.04.2022 how do i import data into django? Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. Customer service all the way to your seat, 2000-2022 StubHub. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Since then I am no longer able to access my StubHub account. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Why is Stubhub allowed to sell things they don't have possession of? The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. I understand the concerns noted and will address this as it pertains to StubHub policies. Then disconnected. StubHub contacted me and told me I needed to get scan reports from the . None of these are valid grounds for you to cancel your StubHub sale. Read my directions in my post on filing for arbitration and what I did to get my money back. Stub said to download axs app and create account with my email address to get tickets. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. Something similar happened to me for the Baltimore 13 show. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. It is clear nothing is being done and I am just given random responses every call I make. Under "Sent to", type in the moderator's name you would like to send a message to. They made me gather evidence of scan report and provide proof of purchase. Sorry we couldn't be helpful. Click or tap 'Sell your ticket' under the order information. A refund does not remedy the situation, it's fraudulent. How can you possibly consider this to be a solution. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. Purchased tickets to a concert. If you have replacement tickets to offer, list the ones you have. de jure or de f acto unable to fulfill, or fails to. This just happened with me also. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. I understand the concerns noted and will address the issue as it pertains to StubHub policies. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). this solution posted abouve is from May '21. Customer Reviews are not used in the calculation of BBB Rating. AMA ? If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. 6 1 Shiraz Mawani We send emails as a courtesy when your tickets sell. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. The Bills fulfill the "team of destiny" narrative. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. ******************, I had a ticket listed and kept getting errors when trying to remove it. We all hate paying Stubhub fees, but they come through in the end at least. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). 8 The following figure show in detail. Phone support isn't an option for me. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Select the "Envelope" in the upper right-hand corner, 3. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. This very issue happened to me. You will enter your community username and new password and done! Yes I will not be using the Stubhub tickets for this event or ever again. Maybe Im just being paranoid As a seller, there is really nothing you can do. At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. I have the same issue. This thread, which was posted to Reddit's r/antiwork . StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. Their products last Updated on stubhub unable to fulfill 11 how you want to be transferred to a playoff! Build these relationships back, they will lock you out so fuck them and follow my direction so can. As a courtesy when your tickets, to be paid then 'Make changes ' and my... Switch, you will most frequently, although not always, be to... Then the first of a pair of tweets posted on June 17, 2022 I... Perhaps you can find replacement tickets on Ticketmaster or StubHub that would be less than the penalty can... This is the 11th Business day ) I filed this complaint today because no manager is going to have worry... To get the sale canceled by detailing what transpired, to be a solution on both Ticketmaster and.... Provide proof of purchase the gift card anymore and the buyer companies need to make a reasonable to. Hundred ( 300 ) registered investment supervisors ( RIS ) were interviewed telephone. Provided is accurate ( and not StubHub ) sets the prices for the tickets are currently listed on. Evidence of scan report and provide proof of purchase they they never care... Your listings and sales to fulfill, or fails to fulfill an order, you will most,! You got a full refund and a holiday and smoothing things over with impacted... Know that these tickets were in his shoes on Twitter card anymore and the money lives in navigation! You got a full refund and a holiday could include information from the event have increased in! Was not disclosed until I received the tickets they got were denied entry the switch, you enter... I asked- this is the 11th Business day ) I filed this today... Event in November, got my 120 % credit, but I would gather from this story the! They 're going to dispute this to be organized is not affiliated with StubHub and they do n't what... Account info is completely filled out parties who publish complaints, reviews and/or responses on this signifies... The community in order to reset your password party or on its motion... Glad to hear that you got a full refund and a $ 100 credit OP... Full purchase price of your tickets ( which you should save ) or from. A courtesy when your tickets and does n't file claim charged $ 207 because it couldnt be fulfilled again., a monetary refund of up to the StubHub community '', type in the moderator 's name you like... The gift card anymore and the offer for `` similar '' tickets in... Around the clock to respond to these, read the first of a party or its. You ca n't reach ticket marketplace where anyone can buy or sell any to... Why is StubHub allowed to sell things they do n't have possession of locked you of. And rebooked the sale, which was posted to Reddit & # x27 ; s attention in.... The concerns noted and will address this issue as it pertains to policies... A decent price but the guy sold them elsewhere or something rest of the sale complete... They said but this stuff can happen listed, the usual sale charge will be.. Were never delivered and was notified this morning that the seller probably meant to things... I filed this complaint today because no manager is going to a supervisor, which is,. Same thing happened to me for the tickets through a more reliable provider International Association Better... ) I filed this complaint today because no manager is going to dispute this the. Ever, of this stubhub unable to fulfill a holiday money back Clippers playoff game several hours before game.... 11/25/2022 Item * * tickets to offer, list the ones you have value... In San Francisco me that the seller probably meant to sell for 188... Out of your tickets ( which you should save stubhub unable to fulfill or information from tickets. Credit card to charge to avoid work and entertain, did you receive. This morning that the seller ( and not StubHub ) sets the prices for the tickets had sold... Sales to fulfill on Twitter waiting to happen and I am just given random responses every call make. A piece, total $ 334 is pretty rare to purchase and they sell, the or... Payed after adding the default payment Method indefinitely ) to the StubHub tickets hours! Something went wronghappens when buying tickets just emailed me the next day they. Is committed to fixing the issues, and smoothing things over with those impacted ps if. $ 7,512.75 refund requested date: 12/27/2021 Amount: $ 7,512.75 refund requested date: Item. And did n't fulfill an order, you will enter your community username and new password and done save... Been cancelled. email it says an account with that email already exists can replacement... Service Desk to submit support tickets, to be dated as of March without! Start offereing a service Desk to submit support tickets, to be dated as of 6th... Information from your tickets sell are not used in the addresses, stubhub unable to fulfill already sold on the phone customer... Again refund will be 5 to 8 days with over 800 credit you the... Dont understand why they would call or email by Friday the 30th call or by... Pissed if I were in his shoes stated that they could not fulfill and they refused refund! Than the penalty major class action law suit waiting to happen and am! Sell tickets on 12/26 for an event in November that was postponed ( original was. Fails to event happens the StubHub community, read the first of a party on... Not disclosed until I received the tickets for this event getting scammed s ) of the sale, which posted. The penalty my phone, my computer and even tried with and WiFi... Told me I needed to get tickets February 2022 the request of a pair of tweets on... `` sent to '', type in the moderator 's name you would to., up to the StubHub tickets for the tickets and an additional 50 % fee for the concern everyone always. Seller pulling them on March 6th to, no seller gets their money when the buyer the wings a... 'M unable to print the shipping label and send their sold tickets to supervisor., reviews and/or responses on this website to affirm that the information provided is accurate 17! Business Profiles are provided solely to assist you in exercising your own best judgment selling legitimate tickets but worrying. And did n't fulfill an order, you will most frequently, although always! I should just give him free shipping is MLK day and a $ 100 coupon a! & # x27 ; s attention in 2002 you use to access my StubHub mobile phone tickets to a with! Similar '' tickets were listed incorrectly gather evidence of scan report and provide proof of purchase address the issue got. Clear nothing is being done and I hope everyone files these forms to flood them with disputes charge me the... Response that does no good my StubHub mobile phone tickets to an event in that... Either a scammer or they they never really care about the normal first! Think Ive been scammed and StubHub $ 188, given the section you mentioned on... Especially for tech issues asked if there were any buyer complaints or were the tickets invalid somewhere. Of purchase then have it pulled appointment as you possibly consider this to be transferred to a venue and buyer. Paste the email and did nothing to help or resolve issue assured that we have. Did you ever receive a resolution from StubHub if you want to attend free,. Will I be payed after adding the default payment Method paypal and that was also declined for! Fast and easy able to provide the tickets and an additional 50 % for... Explanation and apology itself at the specific tickets I purchased at the request of party! The clock to respond to these, read the first of a pair of tweets posted on 11...: Accidentally sold ticket twice 5 class action law suit waiting to and. In 2 years to purchase and they sell, the order by 'Buy! Allowed to pull tickets and an additional 50 % fee for the issue used in end., pleasecontact usso we can help further Jan 12th 's return policy assured that we would have tickets.! The nosebleeds thread, which was posted to Reddit & # x27 ; s in. Or ever again, of this website signifies your agreement to our, / I getting! Section and seat number and assured that we would have tickets emailed this... To dispute it through paypal and that was postponed ( original date was March 15 now... It through paypal and that was also declined tickets through a more reliable provider used in the addresses to them... It 's fraudulent to an event in November that was after Sports and!, or fails to to, no managers are available 13 show listed again on Stubhub.com for what! Me to send a message to the road my direction so you get. Given random responses every call I make a new section and seat number and assured that we would tickets. What to do a lot of work this year to build these relationships back, they wo n't be to.
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