Customer must have resided at the current address for a minimum of 12 months. View the many bill pay options available to expedite payment of your utility bill. Fort Pierce Utilities Authority - Community Proud Skip to content Careers Doing Business w/FPUA Outage/Trouble: (772) 466-7703 Outage Map Pay My Bill Manage My Account Public Records Request Stop/Start/Transfer Service Residential Pay My Bill Manage My Account Stop/Start/Transfer Service Customer Care Customer Service FAQ's Understand My Bill With FPUAs AutoPay, you save time, save stamps, and never forget to pay your monthly utility bill. Example: $2,400 past due balance with a $1200 deposit requirement. Funds raised support education programs and local scholarships. You can pay your bill online or just check the status of your account. Why Does My Neighbor Have Power, But I Dont? DINE, SHOP, AND ENJOY THE BEAUTIFUL HISTORIC, DOWNTOWN FORT PIERCE, Copyright 2019-2020 Fort Pierce Utilities Authority. Check with your bank when they will process and mail a check on your behalf, Please check with your bank on procedure for enrollment, Website Design by Granicus - Connecting People and Government. This department is also responsible for the transmission and distribution of electric power from internal and external power sources to the customer. Fort Pierce Utilities Authority (FPUA) is continuously monitoring the situation surrounding COVID-19 and is diligently working to develop programs that are responsive to customer needs. WELCOME TO THE ONLINE PAYMENT CENTER. In 1972, the City created and made a part of the government a utilities authority to be known and designated as Fort Pierce Utilities Authority (FPUA) which is responsible for the development, production, purchase and distribution of all electricity, gas, water, sanitary sewer collection and disposal, and such other utility services as may be designated by resolution by the City Commission. Customers can make payments at the 24-hour Kiosk located on the west side of the building. This is how it works: These payments can be automatically withdrawn from the Customers bank account using AutoPay (automatic funds transfer), if arranged with Customer Service. FPUA owns and maintains approximately 266 miles of overhead lines, 151 miles of underground electric circuits with over 20,000 poles and 5,600 transformers. FPUA serves approximately 28,000 customers and provides roughly 45,000 MWh of power per month. (we) must unfortunately enforce service cutoffs when accounts are too far past due. Each month you will receive your FPUA utility bill by mail. FPUA may evaluate Budget Billing accounts on a monthly or yearly basis to ensure that calculations are correct. They are available 24/7 and the Kiosk accepts cash, credit/debit cards and checks. Customer must have a current balance with no past due account balance. 3900. To alleviate wait time, customers are encouraged to call 772-466-1600, extension 3900 to schedule an in-person appointment with a representative. If you dont have a tissue, cough or sneezeinto your upper sleeve or elbow, not your hands. We accept Visa, MC, Discover, and AMEX; a . Another easy, secure way to receive your bill anytime from your mobile device. City Payments All payments to the City of Fort Pierce can be made online through our payment center. Fort Pierce Utilities Authority is scheduled to start construction in April on a $2.6 million project to extend water and sewer services to DiGiogrio Road, just north of Bell Avenue and east of Sunrise Boulevard, said FPUA Director John Tompeck. Electric & Gas Engineering is also tasked with planning for future growth and changes to our systems as a technology and/or laws and regulations change. Select Update Account Information and choose text notifications. Responsible for engineering, designing, permitting, inspection, and construction management of major repairs, system upgrades, and construction of new facilities for the Electric Transmission/Distribution and Gas Systems. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. The water and sewer extension also mean more than 160 acres of land would have access to water and sewer services and end the reliance on septic tanks, according to the grant application Fort Pierce officials submitted on behalf of FPUA. Fort Pierce Utilities Authority's (FPUA's) electric service area encompasses roughly 35 square miles, of which 14.7 square miles are inside the Fort Pierce city limits. 3900) will be open normal business hours, 9 am to 5 pm. We agree with the Boards decision to give customers additional time to bring their accounts current, take advantage of FPUA payment plans, or seek funding assistance, said John Tompeck, Director of Utilities. Department of Health guidelines which include the following: FPUA will continue to communicate with you regularly through this website. Revenue is not distributed to stockholders; instead, it is reinvested back into the community to improve the quality of life for our customers by being the best utility service provider. You can be assured we will respond in an expeditious manner to restore the power. Fort Pierce Utilities Authority (FPUA) understands that these are challenging times and continue to work diligently in support of our customers. FPUA offers several programs to assist customers as they resume activities but may still be experiencing financial hardships: As our community begins to reopen following Governor DeSantis lifting of the Stay At Home order, FPUA announces the following: For customer convenience, the Call Center is available by calling 772-466-1600, ext. If your payment is past due, scheduled to be shut off or already shut off,DO NOTmake your payment online. FPUA totals and averages the Customers utility bills for the previous 12 months, and 10% is added to insure coverage. The FPUA electric system has three 138 kV interconnections with Florida Power & Light. FPUA personnel may be wearing Personal Protective Equipment. If it is determined that the work order will be processes and also requires entry into your home or business, FPUA personnel WILL be wearing Personal Protective Equipment. Details on this program will be released soon. Come enjoy the extraordinary Downtown Fort Pierce Farmers Market where there are over 70 friendly vendors that offer a wonderful and diverse selection of delicious foods, exotic plants, savory spices, and much much more! Customers can register at FPUA customer service or by filling out the online Budget Billing form available at: http://www.fpua.com/account-and-billing. Customers must maintain a six-foot social distance to help protect the safety and health of other customers and staff. How can I contact Fort Pierce Utilities Authority about my bill? Pay over the Phone. This convenient option eliminates the necessity of coming to one of our locations to make payments. Customers must call 772 466 1600, extension 3900, or email cs@fpua.com to set up a payment plan. 3900 Monday through Friday, 9 am to 5 pm. Reclaimed water availability on North Hutchinson Island and South Hutchinson Island has been reduced to Monday, Wednesday and Friday from 8 pm to 8 am to accommodate summer reclaimed water supplies and demands. 3900 or visit us online atwww.fpua.com. The utility told WFLX, it received a payment from the property owner this morning. The minimum payment arrangement amount must be $50 per month, and allows a maximum of 12 months to pay the entire past due balance. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. Maintain social distancing guidelines of 6 feet or more. Special Payment Arrangement allows residential customers to pay their outstanding balance over a period of up to 12 months, interest-free. 67-1391. The drive-thru is also available, but lines can be long in the early hours. 3900) is open from 9:00 am to 5:00 pm. Below are a few links to frequently requested information. At the end of the 12-month period, any balance due or credit will be carried over to the next 12-month period and figured in the Customers new calculation. The new facility will be the companys hub for manufacturing, producing and distributing its more than 22flavors of juices and teas to 32states and 42countries. FORT PIERCEFort Pierce officials received a $1.9 million grant from the state to pay for extending water and sewer lines along DiGiorgio Road that would help in the expansion of Natalies Juice company, which city officials say would be a catalyst for economic development to the area. We are continuing to suspend all service disconnections for non-payment until further notice, however, we urge all customers to continue to make regular payments to the best of their ability. - Manage notification subscriptions, save form progress and more. FORT PIERCE Fort Pierce officials received a $1.9 million grant from the state to pay for extending water and sewer lines along DiGiorgio Road that would help in the expansion of Natalie's . On time payment is available without enrollment. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice. We are announcing the availability of the COVID-19 Payment Program. While the grant is paying the bulk of the construction cost, FPUA is paying $650,000. The 13 cities include Fort Pierce, Bushnell, Clewiston, Fort Meade, Green Cove Springs, Havana, Jacksonville Beach, Key West, Kissimmee, Leesburg, Newberry, Ocala, and Starke. To stay informed on the latest updates and for helpful conservation tips, visit our Facebook page at (www.facebook.com/teamFPUA) and our website at (www.fpua.com). Although there have been no confirmed cases along the Treasure Coast, the most important thing for FPUA to do is plan and prepare. Extra personnel will be available to answer incoming calls. . Arts & crafts vendors will line up in front of the Indian River in Marina Square. Sec. E-Billing is now available to St. Lucie County Utilities customers! At the July 21, 2020, meeting, the Fort Pierce Utilities Authority (FPUA) Board voted to extend the suspension of disconnects for non-payment until September 5th, 2020. Register online and have your utility bill payment automatically deducted from your checking account each month. A payment plan that will assist commercial customers will be announced soon.We strongly encourage our customers to stay current with their utility bills to the extent possible and we will continue to work diligently to develop programs to assist you as we transition through this crisis. And then you cant bathe, you cant flush the toilet, you cant wash your face, you cant brush your teeth, said a tenant. For additional information please call FPUA Customer Service at 772-466-1600, ext. The water in the more than 100 units at Pine Creek Village, finally came on Friday morning. Budget Billing allows customers to pay a predictable utility bill each month throughout the year. Keep Fort Pierce Beautiful Advisory Board, Typically meet on First and Third Tuesday of each month, City Commission Chambers, 100 N US Highway 1, Fort Pierce, FL. Credit/ Debit Cards only same day posting if paid before 4:30 p.m. Fees No fee if paying by Check, cash or Money Order. Fort Pierce Utilities Authoritys (FPUAs) electric service area encompasses roughly 35 square miles, of which 14.7 square miles are inside the Fort Pierce city limits. FPUA is proud to serve you, as we face this challenge together. Thank you for your patience as we continue to streamline the process. Click here to view the flyer from Florida Community Health Centers, Inc. FPUA is proud to be designated as a Reliable Public Power Provider (RP3) by the American Public Power Association. Thank you in advance for your patience as we work diligently to protect the safety and well-being of all customers and staff. When contacting the Customer Service Call Center to request work requiring a site visit, you will be asked a series of health-related questions to help mitigate the risk to FPUA personnel. In an email to WFLX, a spokeswoman for Fort Pierce Utilities Authority said the water was disconnected due to the following: Disconnected following protocol for extended nonpayment. Create a Website Account - Manage notification subscriptions, save form progress and more. Copyright 2019-2020 Fort Pierce Utilities Authority. FPUA accepts most major credit card payments or debit card payments over the phone. If you need to make payment arrangements to avoid interruption of service, please call us at 772-466-1600 to speak to a customer service representative. Payment plans with 0.0% interest will be available to assist customers who have accumulated a past-due balance during this pandemic. Ask your billing questions directly by phone 772-466-1600, email ( onlineservices@fpua.com) or on their website . Copyright 2019-2020 Fort Pierce Utilities Authority, **This Funding Source is No Longer Available**. Please visitwww.fpua.comfor information on: FPUA will continue to communicate regularly through our website (www.fpua.com),Facebook (www.facebook.com/teamFPUA), and news releases. Please enable JavaScript in your browser for a better user experience. You must contact the Customer Service Center at 772-462-1150. Parking Garage is open and free for your parking convenience! However, the company would continue to operate from its current location on U.S. 1. Customers requesting assistance must schedule an appointment. All payments to the City of Fort Pierce can be made online through our payment center. Any St. Lucie County resident who has experienced economic hardship caused by the COVID-19 crisis, and earns less than 120 percent of the area median income is eligible to apply. Please call customer service at 772-466-1600, ext. The CARES Public Information Line is open Monday Saturday from 7:00-11:30 am and 1:00 to 7:00 pm. Please call customer service at 772-466-1600, ext. *Service disconnects for non-payment will resume on Monday, July 27, 2020. Your checking/savings account will be debited on the due date of your bill, Please pick up application at our office or call to have one mailed to you. View the most current list of FPUA Board members and their terms. You can have your utility bill payment automatically deducted from your checking account each month. Continual inspection and maintenance of equipment, plus an aggressive tree-trimming program, ensure system reliability. FPUA accepts Master Card, Visa, and Discover credit card payments over the phone. Customers must enter doors on the east side of the building and exit doors on west side of the building. Payments received before 2 pm will be posted next business day M-F excluding holidays. Must also provide a voided check. Eligibility requirements apply. e-bill is an easy, secure way to receive and view your bill anytime from your electronic device. Website Design by Granicus - Connecting People and Government. There is a 24-hour Kiosk available on the west side of the building at 206 S 6th Street. As the Coronavirus pandemic continues to evolve, Fort Pierce Utilities Authority (FPUA) is closely following our Pandemic Response Plan, as well as requirements set forth by National, State, and local government agencies. COVID-19 Commercial Payment Program offers commercial customers the opportunity to finance a balance equal to their deposit amount with up to 6 months to pay at zero percent (0%) interest. Project Care COVID-19 Relief Fund is available to residential customers experiencing financial hardship due to the coronavirus pandemic. To minimize wait time, customers can schedule an in-person appointment by calling 772-466-1600, ext. Please contact Mustard Seed Ministries of Fort Pierce at 772-465-6021 or the ALPI (Agricultural & Labor Program, Inc.) appointment line at 844-356-8138. Please enable JavaScript in your browser for a better user experience. Please be patient as you may experience long wait times while we work closely with each and every customer. Avoid physical contact with people who are sick or show symptoms of being sick. Again, thank you for your patience! Stay home when you are sick, and keep your children home when they are sick. Avoid touching your eyes, nose, or mouth with unwashed hands or after touching surfaces. All payments made through the Kiosk are credited to your account within minutes. Any residential customer experiencing financial hardship can take advantage of this program. That company directed us to Franklin and Johnson of Homestead Florida, which did not return our calls. Verification of need must include proof that the Corona Virus/COVID-19 caused a financial setback that makes it difficult for you to pay your FPUA bill (verification criteria will be explained when appointment is made), Assistance provided only once per account number. FPUA has also decided to suspend service disconnections beginning Wednesday, March 18 and continuing until further notice. Protective measures include: FPUA continues its commitment to assist customers navigate these uncertain times by implementing measures such as suspension of disconnects and waiving all penalties and late fees. Eligibility requirements apply. Offered at zero percent (0%) interest, this payment program allows you to finance your past due balance without interruption of service. Automatic Bill Payment. Commercial customers should call 772-466-1600, extension 3243, to speak with our Commercial Liaison. Click to View the Electric Service Area Map. The FPUA electric system is monitored 24 hours a day by Electric Operations employees from the Energy Service Center located at 1701 S. 37th Street. FPUA will not issue accumulated credits to accounts, unless the Customer terminates their participation in Budget Billing and continues the nonparticipation for 12 months. Our guidance for decision making is primarily the Centers for Disease Control (CDC) and the St. Lucie County Department of Health.FPUA is taking the following steps to make sure that we continue to serve you and protect the health and safety of both our customers and staff. Municipal utilities are consumer-owned and not-for-profit, so providing affordable, safe, and reliable power is our first priority. Create a Website Account - Manage notification subscriptions, save form progress and more. Share & Bookmark, Press Enter to show all options, press Tab go to next option, Daupler Incident Response Management System, 2300 Virginia Avenue Fort Pierce, FL 34982. All rights reserved. They want a land that is slab ready. 2300 Virginia Avenue Fort Pierce, FL 34982 772-462-1100 Email Disclaimer Accessibility Disclaimer Website Design by Granicus - Connecting People and Government 3900. When you sign up for AutoPay, you will receive a monthly statement showing the amount of the bill with instructions NOT to pay. FPUA reserves the right to increase or decrease the Customers Budget Billing amount at any time for any reason; for example, rate changes, increased fuel charges, under-calculated amounts, etc. If you have an online account, log in, and click on My Profile. . FPUA is now offering residential and commercial payment plans to facilitate customer payment of their utility bills. One company that would immediately benefit from the project is Orchid Island Juice, the manufacturer of Natalies Orange Juice, which recently opened a 55,000-square-foot warehouse at 1650 DiGiorgio Road, for a production facility and hired 50 employees. Please contact Mustard Seed Ministries of Fort Pierce at 772-465-6021 or the ALPI (Agricultural & Labor Program, Inc.) appointment line at 844-356-8138. COVID-19 Commercial Payment Program offers commercial customers the opportunity to finance a balance equal to their deposit amount with up to 6 months to pay at zero percent (0%) interest. Individual reclaimed water customers will be kept up-to-date as availability changes. As the positive cases of coronavirus continue to escalate, please follow these suggested guidelines: FPUA will continue to communicate regularly through our website(www.fpua.com), Facebook (www.facebook.com/teamFPUA), and news releases. Select pay by text and save a payment method. How can I pay my Fort Pierce Utilities Authority bill? However, the people who live at the complex said they never have had to do without it. The utility that receives the Diamond designation must successfully meet 100 percent of the defined criteria. The city commission shall have power to provide for lighting the streets, parks and public buildings of the city; and to . Register online and have your utility bill payment automatically deducted from your checking account each month. Project Care COVID-19 Relief Fund is available to customers experiencing financial hardship due to the coronavirus pandemic. We urge all FPUA customers to continue to make regular payments to avoid creating an unmanageable past-due balance. The Pine Creek Village tenant didnt want WFLX to name her or show her face. If they cared about us, theyd get stuff done, the tenant said. 24-Hour Account Access. Hand sanitizer will be available at the entrance and at each customer representative workstation. The predetermined monthly bill will be based on the average of their actual utility bills during the prior 12 months, plus an additional percentage to cover any overages. Social distancing lines will provide easy travel lanes to a customer service representative or Kiosk. Registering for FPUAs Online Services gives you fast, easy access to manage and pay your accounts. Anyone who anticipates difficulty paying their utility bill due to this pandemic should reach out to us to work out payment options. State-of-the-art technology helps us identify problems before they occur, and allows us to re-route power to minimize customer outages. Online Payments Utility Payments Pay your utility bill online through the Fort Pierce Utilities Authority payment center. Call your doctor to discuss symptoms before visiting the office. Any remaining credit balance will be refunded in the same manner as any other terminated FPUA account. Its been real tough, because I have kids and I have a disabled son, she said. The second phase, expected to be available later this month, will include direct payments to the business community. Fort Pierce Utilities Authority uses 1 email formats. Or pay on doxo with credit card, debit card, Apple Pay or bank account. Make sure you bring your appetite when you come to Friday Fest. While it is impossible for anyone to predict the spread of the coronavirus and fully understand its impact, FPUA will continue to focus on prevention and safety. Please limit one person per account. All customer service activities and programs will be available through the FPUA Call Center at 772-466-1600, ext. Find top employees, contact details and business statistics at RocketReach. To avoid an interruptionin service, FPUA urges customers with a past-due balance to contact the Call Center at 772-466-1600, ext. Please contact the FPUA customer service call center at 772-466-1600, ext. FPUA will resume assessing late fees on July 27, 2020. The company is a community-owned electric utility that provides water, wastewater, natural gas, and Internet services. Fast, Secure, and Convenient. The Customer Service call center (772-466-1600, ext. That amount is billed to the Customers account for the following 12-month period. Jazz Society Fort Pierce Craft Music and Jazz On the River. Pay by Text. The utilities authority shall pay to the City of Fort Pierce each year a sum equal to six (6) percent of the gross revenues as hereinafter defined, derived from the operation of the utilities for the preceding fiscal year, unless the city commission, by majority vote, agrees to accept a lesser percentage. Please call customer service at 772-466-1600, ext. FPUA announces the Project Care COVID-19 Relief Fund in partnership with Mustard Seed and ALPI. The FPUA formation, duties and specific powers can be found in the City Charter. Providing electricity when our customers want it is our highest priority. The minimum amount to avoid interruption of service will be the past due balance minus your deposit requirement. Fees No Fee Enrollment None IN PERSON Post Date Payments accepted 8 a.m. to 4:30 p.m. Monday - Friday. The drive-thru is located at 206 South 6th Street and is open Monday through Friday, 8 am-5 pm. 3900. This extension will allow FPUA customers additional time to set up payment plans or seek assistance to avoid interruption of their utility service. Customers must adhere to their established payment schedule. FPUA accepts most major credit card payments through Online Services to pay your bill online. This program is available through July 24, 2020. If you do experience a power outage, please call (772) 466-7703 and press 1 to report this interruption. I have read this disclosure and agree that FPUA and its Authorized Agents may contact me as described above. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice.We understand these measures may not be enough especially for our commercial customers that have been closed during this pandemic. Outdoor lighting services include lighting design, electricity, and maintenance. Advertisement Fuel and purchased power costs are the largest single variable expense for electric utilities, and they can vary greatly on the basis of supply and demand and other factors. Come enjoy our special events and great bands. To protect the health and safety of FPUA customers and staff, protective measures will be in place, including social distancing. Be safe and stay healthy! To stay informed on the latest updates and for helpful conservation tips, visit our Facebook page at (www.facebook.com/teamFPUA) and this websitewww.fpua.com. The administrative building located at 206 S. 6thStreet will continue to offer extended drive-thru hours of 7:30 am-5:00 pm, Monday through Friday, and lobby hours of 9:00 am-5:00 pm, Monday through Friday. If you are already registered in the online portal, once logged in you can click on the My Profile button, then select Update Account Info. Dry hands with a clean towel or use a warm air hand dryer. The drive-thru window will be open extended hours from 7:30 am-5:00 pm. FPUA has taken additional steps to help our customers during this crisis. For any commercial customer that is experiencing financial hardship, please take advantage of the COVID-19 payment program at zero (0%) interest. FPUA, is one of 34 public power communities throughout Florida. 65-1557; and 20 of Ch. To expedite service, please have your account number and payment ready as we will not be able to serve you if you do not have your account information. Typically, the drive-thru window is very busy early in the morning, so a visit late morning or early afternoon should lessen wait time. The Customer Service call center (772-466-1600, ext. 141. Fort Pierce complex without water after owner fails to pay utility bills, DeSantis seeks to permanently ban mandates on COVID vaccine, masks, Belle Glade woman killed after vehicle crashes into canal, Antisemitic messages, Nazi swastika projected on downtown building, Body found in wooded area of Okeechobee County, 8 people shot, 1 critically, at Fort Pierce park, Memorial to honor 17 victims killed in Parkland school shooting, Man shot on front porch of his Port St. Lucie home, Gators QB signee asks for release amid NIL mess, Person of interest identified in deadly Fort Pierce park shooting, 15-year-old riding bike to school hit by car in Port St. Lucie.
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