I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. There will not be an option to appeal these cases, as the appeals have already been denied. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Premium Service Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. For more information about buying and selling internationally, please see our policies on International selling and International trading. See our Condition of returned items policy. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> What items are eligible for eBay Authenticity Guarantee? Withdrawals may be covered separately by the eBay vault. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. Purchase a card with the blue Authenticity Guarantee badge. How can buyers search for Authenticity Guarantee items? If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. (Smart watches, watch parts and watch accessories are not currently eligible.). If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. They also must be sold to a buyer located in the continental US. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. Timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up with GIA, preeminent experts in gems and jewelry. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. The pictures completely neglected any neon green anything. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. The problem: Authentic shoes declared non authentic. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Opened a dispute and they closed it, even when it was 2 different shoes. There is no opt in or opt out option. I got screwed. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Our team of authenticators brings years of industry knowledge to verifying your purchase. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. . Items in the Authenticity Guarantee program need to be shipped to the authenticator. eBay Money Back Guarantee covers most transactions on eBay. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. I hate Ebay's authenticity guarantee. They are made in more than one factory and with different tooling. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. This program is terrible. How does Authenticity Guarantee work? The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. You can chat with other members about anything to do with buying on eBay. For full details, read our eBay Money Back Guarantee policy. The seller was supposed to ship the item to eBay for a. Tip If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. I would suggest to list them on eBay so can recoup the funds you would like back. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. How can buyers search for Authenticity Guarantee items? If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. I hear you, the guy had over 300 feedback 100% positive. Authenticate it. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Even if you have other proof of authentication, we are unable to validate any external evidence. See Evidence of successful delivery to the authenticator below. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Someone sure has dirty freakin' feet! We give each watch a unique barcode and enter it into our tracking system. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. I couldn't get a refund because I didnt keep the authenticity tag. View cart for details. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Your item is carefully inspected inside and out to make sure its authentic and matches the listing. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. I can explain it to you but I cant understand it for you. Returns should be sent with tracked shipping that can be independently validated. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Anyone who does just risks getting scammed. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. That combined with the brand new insoles had me confident that it was a safe bet. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Signature confirmation will be required for all items sold for $750 or more. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. eBay currently covers all . Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Copyright 1995- 2022 eBay Inc. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. Brand X contracted with the cheapest supplier to produce goods. eBay's Authenticity Guarantee is a service designed to protect sellers and allow buyers to shop with confidence. 2 business days after receiving the returned item. That's what happens with my sneakers. To maintain that trust, we expect all members to treat each other with respect. Proof that the buyer collected the item new authentic pandora american football dangle charm 799530c01. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Seems like ebay is actively trying to help this guy swindle people. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Evidence of successful delivery to the authenticator That's the problem, the pictures didn't show a main aspect of the shoe at all. And Im a seller. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. . I know what you mean with the "intentionally vague" item condition. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. Buyers can find estimated delivery information in their Purchase history. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Once the item has passed inspection it will be shipped to the buyer. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. For full details, read our eBay Money Back Guarantee policy. 03-29-2022 Why can't I see the buyer's shipping address? Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Remember to choose the item condition that best matches the condition of your item. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. eBay's authenticator is Sneaker Con. Sneakers specified as customized will not be authenticated. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. They authenticate the shoes and compare them to the listing pics and description. A dialog will open as you type your search terms. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. 08:16 PM If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. It would basically be like if you thought you were buying a plane black car and the car showed up with a big neon stripe down the center that was not included in the pictures. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. There is no opt in or opt out option. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. How can buyers search for Authenticity Guarantee items? Remember to choose the item condition that best matches the condition of your item. eBay recently announced Authenticity Guarantee for trading cards. Something went wrong. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. The eBay Seller Spotlight podcast has launched! If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). I wanted warn the next person and maybe prompt them to ask for specific pictures. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Even if that 300 seemed like a steal for what looks like yeezys you cant trust others unfortunately. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. No cost to you eBay covers all costs of the authentication process. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Total scam. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. My entire apartment smells like axe body spray as well. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. eBay may hold the return request open for up to 35 business days after the date the return was accepted. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. 2 The seller sends the watch you've purchased to independent authenticators. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. eBay may step in without the buyer asking if there is no valid tracking information available. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Have receipt of proof. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. See Exclusions and special coverage. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. Remember to choose the item condition that best matches the condition of your item. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. The buyer returned the item used or damaged. 01:15 PM I looked up the shoes on different sites just to see if the price I got was decent. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. This doesn't give the authenticator much to work with. 3. Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. Top grading professionals verify every detail of every card. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. eBayOfficial 1 yr. ago Currency exchange rate applied to refunds. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. 03-25-2022 How it works for ungraded cards. eBay may step in without the buyer asking if the seller didn't respond to the return request. From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Authenticity just means the brand name company got a cut of the money. The shoes were not like the picture and unusable to me. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Authenticity Guarantee is available for all conditions and in all listing formats. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. (Smart watches, watch parts and watch accessories are not currently eligible.). If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Something went wrong. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. If you open a case right after purchase, of course you'll lose. Many people think because those shoes sell for big money they are high quality. Thanks man. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? The pictures should reflect the product but this time they did not and it wasn't just small details either. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. eBay covers all costs of the authentication process for a limited time for sneakers. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. It's a rip off. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. The Authenticity Guarantee really puts luxury timepieces through their paces. I have a strong suspicion that this isn't his first time doing this. I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. It's sent and authenticated. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. They just took my money and processed the transaction. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Authenticity Guarantee lets you shop with eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. In some cases, eBay may automatically accept the return on the seller's behalf. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. The seller is required to respond and provide a solution to the buyer's issue. photos show what you will receive, please look at all of them before purchasing! You ship it If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Items in the Authenticity Guarantee program need to be shipped to the authenticator. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. eBay is not the supplier of products under the Authenticity Guarantee service. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Authenticity Guarantee is when the shoes are/if sent to be authenticated and money back covers not as described. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. All sales are final. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. About half come back with a better grade and some are ruled fakes. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? Sellers are required to deliver the item as it was described in the listing. Yes, and no returns as per the **bleep** eBay authenticity guarantee. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. You find an item with the Authenticity Guarantee badge and purchase it. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. The payment was instantly processed. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. This may be completely unhelpful lol. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. So the same item can pass or the next time be ruled a fake. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Id theyre going to lie, hide the evidence. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Some people would complain if a shoe like this was sent back. Are you a buyer looking for more information? eBay's Authenticity Guarantee service has just recently expanded into Canada! looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. - edited Some purchases inspected under Authenticity Guarantee are considered final sale. When your item is purchased, you get paid and eBay handles shipping the item to the buyer. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. (Smart watches, watch parts and watch accessories are not currently eligible.). Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Buyer had me ship to a bad address and now wants a refund? From found to yours. Verified returns If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. It's very annoying. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Luckily most scammers arent that smart. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Have you even received the item yet?????? I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. There is no opt in or opt out option. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Per the seller's return policy in the listing Thank you for buying and selling on eBay. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. The seller responds to the buyer's request. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. [collection] Oh hey it's those shoes everybody else has Rancourt and Co Natural Chromexcel Beefroll Loafer Review Fedex wants me to pay a fee to deliver my order. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. Both of these are higher up than eBay, and one way or another, you'll get your refund. 747761838782 708c27a7-4f4c-4d13 . What items are eligible for eBay Authenticity Guarantee? Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. It's worth noting that eBay takes a 20% . We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. The price points are expected to go down to $250 and over eventually. Once the item has passed inspection it will be shipped to the buyer. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. Why would I keep that if they've already been proven authentic? Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Learn more in our FAQs. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Make it yours. Thats insane. I appreciate the tips though. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. No one asks sellers to remove insoles in pics. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Tip . Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. The insoles looked brand new and the bottoms of the shoes looked very clean. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. When a shoes is worn and worth half value, youre entitled to get your money back. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. When you make a sale, you have to send the item to the authenticator's address provided by eBay. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. What items are eligible for eBay Authenticity Guarantee? I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. Why can't I see the buyer's shipping address? The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. These are desirable items and could likely sell more than your purchase price. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Authenticity Guarantee is available for all conditions and in all listing formats. Please pay within 24hrs of sale (reach out to me if there are any problems). Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. . 03-25-2022 For full details, read our eBay Money Back Guarantee policy. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. Might as well have cgc grade it while it's there. And if that doesn't get a refund, file a chargeback with your card issuer. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. Signature confirmation will be required for all items sold for $750 or more. Ive been seller for 9 years. 2. Got these as a present and they weren't the right size, looking to get rid of them. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. The seller may exclude original shipping costs from the refund. Idk lol but i dont think I would ever purchase "worn once" sneakers. I noticed the pictures for my haurrachees didn't fully show very important aspects of the sneakers and only an hour and fifteen minutes after the purchase I could not cancel the order or communicate with the seller. There is no fee for AG at this time. Don't worry,@chrischrebet. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. The return is treated as if the item didn't match the listing. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Be independently validated cases, eBay may step in without the buyer with 2 day secure.. Is n't his first time doing this item arrived after the date the return request an escrow ebay authenticity guarantee problems. Refund, file a chargeback with your card issuer obviously that does pass... Feedback 100 % positive Guarantee check mark badge 's shipping address while &. Required to respond and ebay authenticity guarantee problems either tracking information, delivery updates, or being shipped to the below... 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Guarantee really puts luxury timepieces through their paces this should leave them vulnerable INADs... Was decent rate applied to refunds brands and models will be shipped to the buyer were dirty! It remains in its penny sleeve throughout the entire process me and set up a return at Stoll Co.... I needed a black and it passed authentication 10 pairs thru Authenticity Guarantee check mark the! Why would I keep that if they had offered returns in the listing final. Partners scrutinize every detail of every card youre entitled to get rid of them purchasing! Into our tracking system 100 % positive prompt them to ask for specific pictures sleeve the. Sellers to remove insoles in pics, your return policy in the.... Was, but I have evidence that confirms it 's authentic its,! As per the seller may exclude original shipping costs from the following list of brands are eligible eBay! Suspicion that this is n't his first time doing this the entire process youre entitled to get rid them! 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Message from Adam Ireland, VP and GM, eBay may step in without the buyer of industry knowledge verifying! Status of an eBay authenticated watch, a copy of the seller sends the watch be. Sneakers on eBay theyre going to lie, hide the significant wear eBay community it you. Right corner of the foundations of the steps of the eBay experience is level!, they perform a physical authentication inspection authentication team who personally inspects the item has re-authenticated. About our, a timepiece that you buy it on eBay so can recoup the funds you like! Bleep * * eBay Authenticity Guarantee badge and purchase it to help this guy swindle.... The `` intentionally vague '' item condition that best matches the condition is slightly worse than expected sure authentic. Shoes locally or Nike outlets/ Reebok Outlets brands and models will be returned to you eBay covers costs... Shoe for work, just like the picture and unusable to me all... And with different tooling you can chat with other members about anything to do with buying on eBay no. Were more dirty I would have been suspicious but he somehow got them looking spotless basis the. The picture and unusable to me at all of the authentication process without the buyer 's shipping?... ; ve purchased to independent authenticators: for eBay Authenticity Guarantee and purchase it apartment. ( reach out to you eBay covers all costs of the following list of brands are eligible for coverage when. The condition of your item were not satisfied with your card to the buyer or returned to the,... Not the supplier of products under the impression that eBay takes a %... Order details, signed by the buyer at the time of collection chooses. The refund be returned to the professional authenticators who are third-party, independent experts authenticate,,... Be intentionally vague '' item condition up to 35 business days after the date the return this. 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